Shipping & Returns
HOW MUCH IS U.S. SHIPPING?
We offer free UPS 2nd Day Air shipping on all domestic orders of $80 or more. Free shipping will be automatically applied to your qualifying minimum subtotal of at least $80; no code needed. Subtotal refers to the amount of your order after promotional codes are applied and does not include taxes or shipping. For domestic orders under $80, we offer a flat shipping rate of $6.95.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship anywhere that UPS delivers. UPS Rates vary based on destination, and duties and taxes are included at checkout.
We also offer a flat shipping rate of $15 for USPS First Class International to some destinations, but duties and taxes will be your responsibility upon your order’s arrival.
WILL I RECEIVE AN EMAIL CONFIRMING MY ORDER OR SHIPMENT?
You will receive an email confirming your order and another with tracking information when your order ships. If you don’t find these in your inbox after placing an order, please check your spam folder. If you have any questions regarding your order, please email firstname.lastname@example.org. Updates are also available on your account, if you created one at checkout.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders are typically processed and shipped within 48 business hours. When we have an unusually high volume of orders due to seasonal launches, sales, or holiday closures, it may take a bit longer for your order to ship. Orders within the contiguous U.S. ship UPS 2nd Day Air. (Approximately 2 business days; currently experiencing delays.) Orders shipping to Alaska or Hawaii ship USPS Priority Mail (approximately 2-3 business days). International delivery windows vary, but average 2+ weeks depending on destination and options selected at checkout.
Please note that we cannot guarantee arrival dates and are not responsible for any transit delays or missing packages.
WHAT IS YOUR RETURN POLICY?
We are happy to accept a return or exchange of unused, unwashed items in the original packaging within 30 days of your order’s arrival. Simply email email@example.com to get started.Please note:
- If the item does not meet the above conditions, a 20% restocking fee will be deducted from your refund or store credit.
- If the item was purchased using a promotion code requiring the purchase of two items, returning one of those items will make the promotion pricing invalid. Your refund will reflect paying full price for the item you are keeping.
- Items marked **Final Sale** cannot be returned or exchanged.
- Solly Baby will cover the cost of return shipping on your first return or exchange from a U.S. address (excluding APO/FPO addresses). You will be responsible for any additional return shipping costs.
- Original shipping costs are nonrefundable.
- Digital gift card purchases are not eligible for return and have no cash value.
- Original shipping costs and gift wrapping are nonrefundable.
CAN I RETURN A GIFT?
If you received a Solly Baby item purchased from our website as a gift and don’t wish to keep it, it may be eligible for exchange or store credit. The item must be unused, unwashed, and in the original packaging. Original shipping costs and gift wrapping are nonrefundable. Please email firstname.lastname@example.org for more details.
WHAT IS A PREORDER?
A preorder is an order placed for a product that is in production (rather than in stock). The anticipated ship date is noted at the top of the product listing. Your credit card/method of payment will be processed when the order is placed to reserve your item. Once the item becomes available, you'll receive confirmation via email that your order has shipped. Please note: Preorders cannot be shipped until they are available—even if expedited shipping is selected.
CAN I CANCEL A PREORDER?
Yes, you may cancel your preorder if it has not yet been fulfilled and shipped. Please email email@example.com for assistance.
WHAT HAPPENS IF I ORDER AN IN-STOCK ITEM AND A PREORDER ITEM TOGETHER?
All items in the same order ship together by default. If you order one or more items in addition to your preorder item, all of your items will be held until your preorder is ready to ship. If you need the order sooner, you can select an in stock product in place of the preorder item. Please email firstname.lastname@example.org for assistance.